Shipping and Returns

ORDER + SHIPPING PROCESS

As soon you place your order on our website, you will receive a confirmation email. Orders are dispatched from our studio in Cochin, Kerala (India) in 1-3 working days unless stated otherwise in the product description. 

Once the order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company.

Our shipping partners;
Domestic (within India) - Blue Dart. Track here.
International (outside India) - Ship Global. Track here.

Please ensure that you provide the full address, including any special instructions, as we will not be responsible if the shipment goes missing due to the wrong address. If an incomplete address or phone number is provided, we will email you to ask for the full address/phone number. As we are unable to schedule deliveries without a valid address and phone number, if we do not get a reply after 2 attempts to reach you, we will initiate a refund after cancelling the order. The refund will be processed in 5 - 7 business days.

Deliveries will take place between Monday-Saturday, and will be attempted thrice before they are returned to us. There will be additional fees for further shipping attempts, or for any change of address after the delivery has been scheduled and you have received your tracking number. Please allow 7 - 12 working days from dispatch for your goods to arrive, though they almost always arrive earlier.

 

ORDER DISPATCH & DELIVERY TIMELINE

Domestic (within India) :

Dispatch time : 1 - 3 working days.

Delivery time : 3 - 7 working days

International (outside India) :

Dispatch time : 1 - 3 working days.

Delivery time for Standard Shipping via Ship Global : 9 - 14 working days

Delivery time for Express Shipping via Ship Global : 6 - 8 working days

SHIPPING WITHIN INDIA

We offer free shipping on all orders INR 999 and above.

For order values below INR 999, we offer a flat shipping rate of INR 80.


INTERNATIONAL CUSTOMS + TAXES

We have switched our international shipping partner from DHL Express to ShipGlobal. Previously, customs duties were the responsibility of the customer. However, since March 2026,  customers will not need to pay any additional customs fees upon delivery.


RETURNS

We really hope that you’re happy with your Lilorosh purchase. However, if you are unhappy or if your product has been damaged in transit, please contact us at hello@lilorosh.com within 3 days of receiving the product. We value you and will try our best to resolve the issue.

However, given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. 

Buyers are responsible for return postage costs unless we specify otherwise. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.

Please note that minor differences in colour, printing and placement of the print are not considered defects, but are part of the intrinsic hand made and sustainable nature of our products and are what makes each piece special. 

Please note - If you are unsure about the size of a bag/book you see on our store, before you place the order, please take a ruler or measuring tape and compare it with an existing bag/ book to make sure that it meets your expectations regarding its size. 

Refund or replacement is not applicable on custom made products.

We want you to love your Lilorosh products. Each piece is thoughtfully designed and carefully handcrafted, and we hope it becomes a companion in your creative journey. If something isn’t right with your order, please reach out. We will always do our best to help.

 

RETURNS FOR INDIA

Returns are accepted within 7 days of delivery for unused products in their original condition and packaging.

To initiate a return, please email hello@lilorosh.com with your order details.

Please note:

  • Customers are responsible for return shipping costs.

  • Shipping charges (if applicable) are non-refundable.

Once we receive and inspect the returned product, refunds will be processed to the original payment method.

 

RETURNS FOR INTERNATIONAL ORDERS

Due to the high cost and complexity of international shipping, we are currently unable to accept returns on international orders.

However, if your order arrives damaged or defective, please contact us within 48 hours of delivery, and we will make it right.

 

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please email us at hello@lilorosh.com within 48 hours of delivery with:

  • Your order number

  • Photos of the product and packaging

We will arrange a replacement or refund as quickly as possible.

 


NON -RETURNABLE ITEMS

The following items are not eligible for return:

  • Used products

  • Items damaged due to misuse

  • Gift cards


REFUND PROCESSING

Once a return is approved and received, refunds are typically processed within 5–10 business days to the original method of payment.