This website is operated by Lilorosh. Throughout the site, the terms “we”, “us” and “our” refer to Lilorosh. By accessing our website and/or purchasing something from us, you agree to be bound by the following Terms & Conditions.
Please read these Terms & Conditions carefully before using our website. If you do not agree to all the terms stated here, you may not access the website or use any of our services.
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon being posted on this page.
All Lilorosh products are thoughtfully designed and many are handcrafted in small batches. As a result, slight variations in colour, texture, or finishing may occur and are part of the character of the product.
We make every effort to display product colours and details accurately. However, we cannot guarantee that your device’s display will reflect the exact colour of the product.
All products are subject to availability, and we reserve the right to discontinue or modify products at any time without prior notice.
All prices on our website are originally listed in Indian Rupees (INR). For the convenience of international customers, we use an automated currency conversion tool to display approximate prices in your local currency based on your location.
Please note that the final transaction is processed in INR, and the exact amount charged may vary slightly depending on your bank or card provider’s exchange rate.
If you choose to pay via PayPal (available through Razorpay), you may complete your purchase in the currency of your choice, subject to PayPal’s exchange rates and terms.
We reserve the right to modify prices at any time without prior notice. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price.
Payments on our website are processed securely through Razorpay, a PCI DSS compliant payment gateway.
Customers in India can pay using:
Credit cards
Debit cards
UPI
Net banking
Wallets supported by Razorpay
International customers may use international credit or debit cards, and PayPal is also available through Razorpay.
By placing an order, you confirm that you are authorised to use the payment method provided.
Once an order is placed, you will receive an order confirmation email.
We reserve the right to refuse or cancel any order at our discretion. This may occur in cases including but not limited to:
Product unavailability
Errors in product information or pricing
Suspected fraudulent transactions
If your order is cancelled after payment has been processed, a full refund will be issued.
Orders are shipped from India.
International orders are shipped via our logistics partner ShipGlobal, with duties and taxes included in the shipping charges shown at checkout. In most cases, customers will not need to pay any additional customs fees upon delivery.
In rare instances where customs authorities impose additional charges, these will be the responsibility of the buyer. If this occurs, please feel free to write to us and we will do our best to assist you. However, any resolution in such cases will be at our discretion.
Delivery timelines may vary depending on location and customs processing. While we aim to deliver orders within the estimated timeframes, delays caused by courier services or customs authorities are beyond our control.
Please refer to our Shipping Policy for detailed information.
We want you to love your Lilorosh products.
Returns within India are accepted within 7 days of delivery for unused items in their original condition.
Due to the high cost of international shipping, we currently do not accept returns on international orders. However, if your product arrives damaged or defective, please contact us within 48 hours of delivery, and we will resolve the issue.
Please refer to our Returns Policy for full details.
All content on this website, including but not limited to artwork, illustrations, designs, product images, graphics, and text, is the property of Lilorosh and is protected by intellectual property laws.
No content from this website may be copied, reproduced, distributed, or used without prior written permission from Lilorosh.
Lilorosh shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
We are also not responsible for delays or issues caused by shipping carriers, customs authorities, or events beyond our reasonable control.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with the use of this website or purchases made through it shall be subject to the jurisdiction of the courts in Kochi, Kerala, India.
For any questions regarding these Terms & Conditions, please contact us at:
📧 hello@lilorosh.com | 📞 +91 9526 436634