Lilorosh Calendar 2022 dropped! Pre-order now! :D

FAQs


 

My international card is not working on your website. Is there an alternate way to make the payment?
Firstly, we are so terribly sorry for the inconvenience. We would like to inform you that we also accept PayPal payments. However, that will attract an additional charge of 10% (towards PayPal and currency conversion charges which is deducted by PayPal on each payment). Please write to us if you would like to use this option.

We are also available on the ultimate international platform for handcrafted goods - Etsy.com, where you shouldn't have any trouble making the payment. Please click here to head to the Lilorosh store on Etsy.

My country is not on your shipping list. Is there any way you could make a delivery?
Please write to us with your shipping address and area code and we will see what can be done.

How do I track my order?
Once your order is shipped, the tracking number and courier partner's name will be sent to you via email. Please visit the courier partner's website and enter the no: shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

Should you have any questions about your order dispatch, we’re just a quick email or phone call away - + 91 9526436634 / hello@lilorosh.com | MON - SAT | 9:00 AM - 6:00 PM IST


Do you do bulk orders?
Yes, absolutely! Please email us at hello@lilorosh.com with your requirements.

Where are your products made?
Each and every Lilorosh bag is handcrafted with lots of love and care at our little studio in Mysore while our books are made by our amazing production partner in Bangalore.

What types of fabrics do you use?
Our products are made with personally hand-picked, high quality, export surplus and rejected* cottons, denims and canvases. When we say "rejected*", it is never for its quality, but for reasons such as a batch not being in the exact shade the company required, or for delivering the fabrics late, etc. The quality is always impeccable. We take pride in giving these fabrics a second life and preventing them from ending up in landfills.

 
How can I find out when you have new products out?
To be the first to know about our new collections or product lines, sign up for our newsletter. You can also follow us on Facebook and Instagram for updates and for a peek at all the little happenings of our studio.

How should I look after my Lilorosh products?
All our products are hand-made with great attention to detail and quality. They are made sturdy to last you a long time. So, we would advise you to dry clean or spot clean them to look their best through the years. 

How much time do you take for a custom order?
Delivery date for custom orders will be communicated to you at the time of taking order as it depends on the type of product, level of customisation and our schedule/ availability.

Do you have an offline store?
Not yet, but we do stock our products at a few stores. Do check out our stockists details to see if we are available in your city. :)